A chatbot answers. A concierge conducts.
Generic chatbots treat every visitor as a search query waiting to be matched. Your best team member treats every visitor as a conversation waiting to be moved forward. AI Concierge is built on the second model — trained not on the internet, but on the scripts your team already uses.
Answers questions. Forgets visitors.
- Treats each message as an isolated query — no memory across turns
- Invents facts when it doesn't know the answer
- Uses a single robotic tone regardless of context or visitor type
- Stops at information — leaves visitors to act on their own
- Can be tricked, confused, or manipulated by clever prompts
Conducts conversations. Moves outcomes.
- Remembers context across multiple turns — builds a profile as it goes
- Strictly grounded in your content — cannot hallucinate
- Speaks in your brand voice — configured per persona
- Moves toward outcomes — a booking, a purchase, a qualified lead
- Scope defined by you — won't go off-script
Configure your AI the way you'd onboard a hire.
Setting up a Concierge persona follows the same structure as bringing on a real employee. You don't write prompts. You don't build decision trees. You fill in five fields in a structured editor and the system translates your inputs into the AI's operating instructions automatically.
One greeter. Multiple specialists. Invisible routing.
Every visitor is greeted by the Dispatcher persona first. As it detects intent — support question, purchase interest, booking request, product search — it silently routes the visitor to the right specialist. The visitor experiences continuity. Your team gets results specific to each conversation type.
Greets every visitor. Detects intent. Routes silently.
"Hi! How can I help you today?" — then listens, classifies, and hands off to the right specialist without the visitor ever noticing.
Sales Guide
Qualifies the prospect, handles objections, captures lead details, schedules follow-up — all in your brand voice.
Support Specialist
Diagnoses the issue, surfaces relevant docs, files a ticket when needed (with AI Gateway), sets clear expectations.
Booking Agent
Checks live availability across LatePoint, Calendly or Acuity, presents options, confirms the appointment — with email verification before anything is written to your calendar.
Shopping Guide
Finds the right product from your live WooCommerce catalogue, compares variants, answers stock and spec questions, and hands over a ready checkout.
Memory that matters. Lead capture that never fails.
Stateful Across Every Turn
Concierge remembers the conversation. If a visitor mentions they're an existing customer on turn one, the AI won't try to "sell" them on turn three. If they describe their business as a hotel, every subsequent recommendation factors that in. The persona builds a profile as the exchange unfolds.
Deterministic Lead Capture
When it's time to escalate to a human, we don't rely on AI guesswork. A deterministic PHP state machine takes over to capture names and emails accurately, every single time. No parsing failures. No made-up contact details. What reaches your team is a readable summary, not a raw log — delivered to email, your CRM, or Slack with the full transcript attached, and rate-limited so one frustrated visitor can't flood your inbox.
Start free. Upgrade for unlimited personas.
The free tier gives you the Dispatcher plus one custom persona — enough to see exactly how Concierge handles your real visitors before you commit. Pro unlocks unlimited personas, voice, analytics, and agentic tool access via AI Gateway.
- The Dispatcher persona (greets + routes)
- One custom specialist persona
- Structured persona editor (no prompt eng.)
- Stateful conversation memory
- Deterministic lead capture
- 50 pages of context (shared with Navigator)
- Unlimited custom personas
- Voice + Analytics + Agentic tools
- Unlimited custom personas
- Voice input & premium TTS voices
- Full conversation analytics dashboard
- Agentic tool access (via AI Gateway)
- Multilingual conversation support
- Unlimited pages of context
- Priority onboarding support
- All future updates included