The first thing we’d want to look at is your call, chat, and email volumes if you were evaluating our assistant or shopping services. Our assistant has a proven track record of answering up to 76% of all customer contact on the first interaction. The time your employees get back is easily measured.
Most of our services come with analytics. This is customer generated data on their intent to buy and what they want to know. The value in this is immeasurable.
If you’re looking at the cost of arbitration or litigation for accessibility compliance we can help you with end to end coverage of the ADA. Savings you significantly.
In a Voice Shopping or Lead Generation scenario we’d expand that to measure the success of the virtual assistant on revenue growth, new customer conversion, retention, and other KPI’s.