Who's using virtual assistants and chatbots?
Gartner, Forrester, Business Insider, and many others who report on trends and technology are indicating that 80% of enterprise businesses will be using the technology by 2020. Small businesses are at 29% adoption of the technology. Google Trends shows a steady climb in interest for chatbots and virtual assistants.
It’s clear that the time to adopt the technology is now. speak2web makes it easy for businesses of any size to do it.
Qualtrics surveyed over 6,000 people and discovered:
People are open to using virtual assistants for
Poor customer experience will harm the reputation and revenue of 30% of businesses in the USA.
Conversational agents can help by delivering customers and users instant access to the information they need 24/7 at any scale. A virtual agent can answer all of the questions you most commonly receive from customers and help them shop with faster time to cart and improved upsell recommendations.
Your organization can also benefit from eliminating wasted spending on hiring and training agents – who will be much happier to be focused on higher priority tasks.
Over 1/2 of search is done by AI & voice
The combination of voice and cognitive artificial intelligence help your customers get to the results that matter to them the most – faster.
Add cognitive voice search to your website in as few as two minutes.
Add a conversational virtual assistant with voice and dialog in ten minutes.