Customer Experience Optimization with Voice Tech

CX with Simon AI

Reducing cost and improving results with artificial intelligence and natural language understanding.

The continuous journey of optimizing the customer experience is one where marketers are learning more each day. These small discoveries amount to larger eureka moments where epiphanies are made in the grander picture of what is working and not working. The data being analyzed comes in from the web, apps, contact centers, physical locations, other digital interactions, etc.

One pain point we are hearing about the most is ill effective chatbots. Companies were sold on these solutions as the ultimate Q&A machine for helping customers online 24/7. The reality is the chatbot merely became an expense that customers did not like using. These bots are programmed with trees of pre-determined outcomes and do not allow users to articulate what their question or problem really is. These only increased the time it took customers to resolve questions and further discouraged their interest in working with the company.

The chatbot is however not a bad idea. It’s just not been optimized in a way that allows people to get to results faster for service, support, and shopping related questions. The chatbot needs to improve the quality of its conversational capabilities and focus more on being able to engage in unstructured discussions.

This is the challenge we are solving at speak2web. We built the Simon AI voice assistant to be supportive of users and allow them to engage with websites like they would in natural conversation with a live person. We are creating quality experiences that genuinely help people get answers, resolve support issues, and make discoveries in a fraction of the time they would otherwise.

One of our clients is a massive eCommerce retailer with significant customer support needs. They needed to reduce these support costs and realized that our voice assistant could help them do just that. Our voice assistant technology helps

One of our clients is a massive eCommerce retailer with significant customer support needs. They needed to reduce these support costs and realized that our voice assistant could help them do just that. Our voice assistant technology helps

75% of customers get answers and results on the first interaction

reduced time spent per interaction with live reps by 6 minutes

eliminated the need to hire hundreds more reps

Improved employee retention

Cut costs well into the six figures

And most importantly resulted in significantly optimized customer experience ratings

As we have grown as a company, we have experienced the luxury of being accepted by analysts as the most capable voice technology and AI solutions provider and won numerous awards from tech media. The greatest luxury we have had is being able to bring our solutions to market in the form of affordable and easy to deploy plugins for platforms like WordPress.

We believe that technology is meant to be democratized and as a result we have been able to serve everyone from multi-billion-dollar ecommerce providers through dog trainers, blogs, and a variety of businesses in between. We have built out everything from a voice search app that supports over 130 languages through a voice assistant that can be deployed in a matter of minutes. These solutions cost as low as $10 per month – some even have free options. We love each of these opportunities as much as the vastly scaled out enterprise jobs we continue to deploy.  

Your customers will love the experience with Simon AI and our other conversational solutions. Let us work together to move beyond the chatbot and create more experiences together.

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on email
Email

Report

Analysts

.............................

speak2web is the most awarded independent Conversational AI company. Our solutions are prestigious enough to be mentioned along side some of the biggest names in technology – while also being accessible enough that businesses of all sizes can affordably adopt them. See our latest analyst mention from Allied Market Research!

Free Voice Consultation

Learn how companies spanning Enterprise through SMB markets are using voice to optimize customer experience, reduce support costs, and become accessibility regulations compliant.

Contact Info

This website uses cookies to ensure you get the best experience on our website. Continued use of this website is also an authorize of consent. 

speak2web leads on innovation!

With solutions as powerful as the billion dollar companies, a valued reputation, and solid backing - speak2web is positioned to help you grow your business with advanced voice assistant solutions for many years to come.